Refund policy

We want you on the right bike, in the right kit, riding happy. If something is not right, talk to us. Most problems get sorted fastest with a phone call or a visit to the shop.

Nothing on this website charges your card. When you send a request from the cart, we confirm availability and price with you before any payment is taken, so every sale is arranged directly with the shop. That means returns are handled by us directly too.

30 days on in-stock gear

Apparel, accessories, parts and components can be returned within 30 days of purchase, or within 30 days of delivery if we shipped to you, for a full refund to the original payment method. To be accepted, the item must be:

  • Unworn, unused and unmounted, in the condition you received it
  • In its original packaging with tags and any included accessories
  • Accompanied by proof of purchase (a receipt, an invoice or the email confirmation we sent you)

Try clothing on indoors, over clean layers, the same way you would in a fitting room. Shoes can be tried on indoors but not ridden in.

What we cannot take back

  • Bikes and framesets that have been ridden or built up
  • Custom builds and special orders once you have approved the spec (see below)
  • Parts that have been installed, fitted or ridden
  • Anything cut, sized or set up for you, including steerer tubes, cables, chains, bar tape and mounted cleats
  • Helmets, eyewear and other protective equipment once they have been worn outside the shop
  • Nutrition, sealant, lubricants and other consumables once opened
  • Gift cards
  • Items sold as clearance or final sale, which are marked as such at the time of purchase

None of this affects your rights if an item is faulty or was described incorrectly.

Bikes, custom builds and special orders

A custom build or a special order is a bike we order in specifically for you, to a spec you have approved. Those bikes are final sale once the spec is approved.

  • Your deposit is fully refundable at any time before we place the order with the brand. Tell us and we will refund it.
  • Once the order is placed with the brand, the deposit is not refundable, because the frame and parts have been committed to your build.
  • If the brand cancels, discontinues or cannot supply what you ordered, you get a full refund or a credit toward an alternative, whichever you prefer.
  • If a bike arrives with a manufacturing defect, it is covered by the manufacturer's warranty and we handle the claim for you.

We take the time to get the spec right before you commit, and a full pro bike fit is included with every new bike, so you should never be stuck with something that does not suit you.

Warranty on bikes, frames and components

Bikes, frames and components carry the warranty offered by their manufacturer. We file and manage the claim on your behalf. Manufacturer warranties generally cover manufacturing and material defects, not crash damage, misuse, neglect or normal wear. Labor, shipping and any parts the manufacturer does not cover may be charged to you, and we will tell you the cost before we start.

Wear items are not covered by warranty. These include tires, tubes, chains, cassettes, chainrings, brake pads and rotors, bar tape, cables and housing, bearings and bottom brackets.

Service and repair work

Every service we do carries a 30 day warranty. If something we adjusted, built or bled is not right, bring the bike back and we will make it right at no charge. That warranty covers our workmanship. It does not cover new damage, crash damage, or parts that have simply worn out since.

How to start a return

Bring the item into the shop at 2411 Main St, Santa Monica during opening hours, or email info@sundayscycles.com with what you bought, when you bought it, and what is wrong. We will reply within one business day.

If you are posting something back, wait until we confirm the return so it does not arrive unexpected. You cover return shipping unless the item was faulty, we sent the wrong thing, or we made a mistake. Pack it as well as we packed it. Items that arrive damaged because of poor packing may only be partly refunded.

Refunds

Once we have the item back and have checked it, we refund to the original payment method. Depending on your bank, it usually takes 5 to 10 business days to show up. Original shipping charges are not refunded unless the item was faulty or the mistake was ours.

Exchanges

Exchanges are easiest in person, especially for apparel sizing and saddles. Come in and we will swap it, subject to the same conditions above. If you cannot get to the shop, return the item for a refund and place a new request for the one you want.

Questions

Sundays Cycles
2411 Main St, Santa Monica, CA 90405
(310) 399-6200
info@sundayscycles.com
Tuesday to Saturday 11am to 6pm, Sunday 12pm to 5pm, closed Monday