Shipping policy
We ship anywhere in the United States, and you are always welcome to collect in Santa Monica.
Nothing is charged on this website
When you send a request from the cart, we confirm availability, price and shipping cost with you before any payment is taken. You will never be surprised by a shipping charge after the fact, because you approve the total before you pay.
Where we ship
We ship within the United States, including Alaska and Hawaii, which are quoted separately because they cost more to reach. We do not ship internationally at this time. If you are outside the US and want something from us, email the shop and we will tell you honestly whether we can help.
Local pickup, free
Collect from the shop at 2411 Main St, Santa Monica, CA 90405, Tuesday to Saturday 11am to 6pm and Sunday 12pm to 5pm. We will let you know when your order is ready. Bring your order confirmation. If you are picking up a new bike, allow time for your fit and a proper handover rather than a quick grab on the way past.
Shipping cost
Shipping is quoted per order, based on size, weight, destination and value. Small items such as apparel and accessories ship cheaply. Complete bikes and framesets ship in large boxes, are insured for full value, and cost considerably more to send. We quote the actual cost and confirm it with you before payment.
How long it takes
- In-stock apparel, parts and accessories. Dispatched within 1 to 3 business days of payment.
- In-stock bikes. Built, tuned and safety checked by our mechanics before they leave, which usually means dispatch within 5 business days.
- Special orders. Lead time depends on the brand, and can be anything from a few days to several weeks. We give you the current estimate before you place a deposit.
- Custom builds. Some are ready in days. Fully custom frames can take 8 to 12 weeks. We tell you the estimate up front and keep you updated as it moves.
Lead times are estimates given in good faith, not guarantees. Brands run late sometimes. When that happens you will hear it from us rather than have to chase it.
How bikes are shipped
Every bike is built, tuned and safety checked in the shop first. It is then partly disassembled and professionally boxed for transit, which normally means the handlebars, front wheel, pedals and seatpost are packed separately. Final assembly at your end is straightforward with basic tools, and we are happy to walk you through it by phone or video, or point you to a good shop nearby.
If you would rather not touch a tool, collect in Santa Monica instead. You will ride away on a bike that is fully built, safety checked and fitted to you, with the pro fit included at no charge.
Tracking, insurance and delivery
You get tracking as soon as your order ships. Bikes and other high value orders are insured and require a signature on delivery, so make sure someone can be there. We cannot ship to PO boxes.
Damaged or missing deliveries
Check your order as soon as it arrives, especially a bike box. If anything is damaged, keep all the packaging and email info@sundayscycles.com with photos within 48 hours of delivery. We will handle the carrier claim and sort out a repair or replacement. If a tracked parcel is marked delivered and you cannot find it, tell us within 7 days so we can open a claim in time.
Addresses
Please double check the address you give us. If a parcel goes to a wrong address you supplied, or comes back to us because nobody was there to sign, the cost of reshipping is yours.
Taxes
California sales tax is applied where it is required. Any tax due is shown on the invoice we send you before payment.
Questions
Sundays Cycles
2411 Main St, Santa Monica, CA 90405
(310) 399-6200
info@sundayscycles.com